If you have any questions about payments, please contact us at orders@activemusician.com.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, ActiveMusician will cover the entire liability for you, up to the full $50.00. ActiveMusician will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ActiveMusician while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

In order to verify your order, a representative of our company may contact you by telephone or email to go over the information relating to your order. We apologize for any delays cause by the verification process but it is a necessary step in order to protect our customers against fraudulent credit card transactions.

As part of the security verification process ActiveMusician.com reserves the right to, at its sole discretion, cancel any order or refuse to ship to an address other than the cardholder's billing address as it appears on file with the cardholder's credit card company."

Note that we only refund shipping costs for defective items or items that have been shipped in error. All returned items must be in their original packaging, complete with warranty card and owner's manual (if applicable), and show no signs of wear or abuse. The packaging must also be in original condition. Credit card purchases will be refunded by credit card credit.

• Non-Returnable Items •
Although our return policy is extremely generous, there are a small number of items which must be exceptions to our return policy for various reasons. These exceptions are necessary and we attempt to make them clear to you when making your purchase – if an item is listed as non-returnable, please take this into account when making your purchase. If there are any questions as to whether an item is included in the list of exceptions, please contact us before you buy. The list below includes items that are not covered by our return policy. These items may be returned for refund, replacement or exchange only if they have not been opened, if they have been found defective, or if they were damaged in shipping:

• All Software, MIDI Diskettes, Sample Libraries, Style Disks, Sound Expansion Boards, Sound Cards, and Hardware bundled with Software cannot be returned once opened due to copyright law, unless you have obtained a return authorization from the product’s original publisher/manufacturer.
• Talk Boxes, Harmonicas, Reeds, Mouthpieces, and any other items that touch your mouth, your nose, or your inner ear cannot be returned once opened due to hygienic considerations.
• Cymbals cannot be returned once opened due to the fact that they immediately show use.

Should a need arise to change or cancel an order, please contact us by email at orders@activemusician.com as soon as you are aware of the need to make a change. We will do our best to help you, but due to our rapid order processing and highly automated systems, we cannot guarantee we'll be able to honor any such requests. Please note that we are happy to arrange for return of an order if we are unable to cancel it, however in such cases shipping costs will not be refunded.

Please do not call our 800 number with order change requests, as our telephone customer service representatives are not authorized to make changes to orders once they have been placed. Simply email us at orders@activemusician.com with your request.

We will issue your credit card refund or store credit soon after receiving your return. All returned items must be in original packing, complete with warranty card and owner's manual, and show no signs of wear or abuse.

Please note that we ship from multiple warehouse locations. If you are placing an order for several items and the shipping costs appear high this is probably because your order cannot be shipped from one location and therefore is being subject to two or more carrier shipping charges. We must pay these charges and we do pass these charges on to our customers. However, if you feel that our shipping calculator is coming up with excessively high shipping charges please contact us by email at orders@activemusician.com and we will look into it for you.

• Offer is limited to orders placed at the ActiveMusician.com website.
• Offer only applies to items that are listed on the ActiveMusician.com website as eligible for free shipping. For information on whether a product is eligible, please consult the "shipping" section on the page describing the product on the ActiveMusician.com website.
• Offer is limited to the lower 48 United States.
• Offer is limited to items currently in stock (i.e. no "rainchecks").
• Orders with free shipping are sent via ground shipping. Regular shipping charges will be applied to orders sent via other shipping methods (e.g. Two Day Air, Next Day Air).
• Non-eligible products are subject to regular shipping charges. If a qualifying order contains both eligible and non-eligible items, then shipping charges will be applied ONLY for the non-eligible items, eligible items will be shipped free of charge.
• Offer is limited for a certain time only and may be changed at any time.
• Offer is limited to orders where the total cost of items is over $199 (before shipping costs or any applicable sales tax).
• If an item is purchased with free shipping and then returned, shipping charges will be deducted from the amount refunded to the customer unless the item is being returned due to a defect.

The following types of items are generally not eligible for free shipping:

• Items that are extremely large or heavy, such as some amplifiers, guitar packages, DJ/audio packages, speaker cabinets, keyboards and pianos, large drums, cellos, upright basses, equipment cases and other large items

• Items that are shipped in multiple packages such as lighting and PA systems, drumsets, and other equipment packages

Please note that we ship from several different locations, which means that all items that you order may not be received at the same time.

Operators at our 800-number are not able to issue return authorizations, ship replacement products or make changes to orders. In order to ensure rapid handling of any such issues, please send such requests to us by email to orders@activemusician.com.

You can also learn more about ActiveMusician on our About Us page.

Note that if you have questions about a particular product or its availability, please e-mail us at orders@activemusician.com.

Note that our phone operators are not able to issue return authorizations, ship replacement products or make changes to orders. In order to ensure rapid handling of such issues, please send such requests to us by email to orders@activemusician.com.