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ActiveMusician Free Shipping Policy

 

Free Shipping Policy
ActiveMusician is currently offering free shipping on eligible products for orders over $199. The following restrictions apply to this offer:

  • Offer is limited to orders placed at the ActiveMusician.com website.
  • Offer only applies to items that are listed on the ActiveMusician.com website as eligible for free shipping. For information on whether a product is eligible, please consult the "shipping" section on the page describing the product on the ActiveMusician.com website.
  • Offer is limited to the 50 United States.
  • Offer is limited to items currently in stock (i.e. no "rainchecks").
  • Orders with free shipping are sent via ground shipping. Regular shipping charges will be applied to orders sent via other shipping methods (e.g. Two Day Air, Next Day Air).
  • Non-eligible products are subject to regular shipping charges. If a qualifying order contains both eligible and non-eligible items, then shipping charges will be applied only for the non-eligible items, eligible items will be shipped free of charge.
  • Offer is limited for a certain time only and may be changed at any time.
  • Offer is limited to orders where the total cost of items is over $199 (before shipping costs or any applicable sales tax).
  • If an item is purchased with free shipping and then returned, shipping charges will be deducted from the amount refunded to the customer unless the item is being returned due to a defect.


Free Shipping Exceptions
Please note that, although our free shipping offer is extremely generous and applies to the vast majority of the products that we offer, we are not able to offer free shipping on all items due to high shipping costs. Information on whether an item is eligible for free shipping or not can be found in the "shipping" section on the page describing the product on the ActiveMusician.com website -- any item that is not eligible for free shipping will be listed as "Not eligible for free shipping".

If you have any questions, please don't hesitate to contact us about this policy.


Shipping Costs
Standard shipments in the USA will be sent by UPS Ground or FedEx Ground. Overnight shipments will be sent via UPS Overnight or FedEx Standard Overnight. Our calculation of shipping costs is based on a calculation of actual shipping costs -- unlike some other sites we do not attempt to add to our profits by overcharging for shipping. Our site will calculate shipping charges for you directly in your shopping cart, and you do not need to buy anything nor enter the checkout process to see these charges.

Please note that we ship from multiple warehouse locations. If you are placing an order for several items and the shipping costs appear high this is probably because your order cannot be shipped from one location and therefore is being subject to two or more carrier shipping charges. We must pay these charges and we do pass these charges on to our customers. However, if you feel that our shipping calculator is coming up with excessively high shipping charges, please contact us and we will look into it for you.

 
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