Safe Shopping Guarantee
We guarantee that every transaction you make at ActiveMusician will be 100% safe. If unauthorized charges are made to your card as a result of shopping on our site, we will reimburse you for all payments you may be required to make relating to those charges. We ensure your security by using "secure socket layer" (SSL) encryption technology - the same technology that is used by most of the Internet's most trusted stores. This technology encodes all your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. And when that information arrives here, only our secure computers can decode it. Your credit card number will not be stored in our database, so there is no chance of someone "hacking" into our computer and stealing your credit card information.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, ActiveMusician will cover the entire liability for you, up to the full $50.00. ActiveMusician will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ActiveMusician while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Credit Card Security
In order to protect our customers against fraudulent credit card transactions, ActiveMusician has certain standard security procedures. If you intend to ship your order to an address other than the billing address on file with your credit card company, this may lead to slight delays in order processing as we will need additional verification. The verification process should take no more than 1 business day as long as you provide valid contact information, and all orders will be processed promptly once the verification process is completed. However, the best way to ensure prompt processing of your order is to have it shipped directly to the billing address on file with your credit card company
In order to verify your order, a representative of our company may contact you by telephone or email to go over the information relating to your order. We apologize for any delays cause by the verification process but it is a necessary step in order to protect our customers against fraudulent credit card transactions.
Please read our Statement on Privacy to see how we protect the privacy of our customers, shoppers, and visitors.