Here's a sampling of our customers' experiences in shopping and ordering from the ActiveMusician on-line music store:
- "I couldn't believe it! I ordered a drumset for my nephew for his birthday through your website just 2 days before his birthday. Ordering so late I just knew it wouldn't arrive until a few days after his birthday. I was thrilled when he called during his "big party day" to say it arrived and Thanks. He's still young enough that getting your birthday presents on the day of is still a big deal. Thank you so much!"
-- C.P., Lincoln, Nebraska
- "Your service and products are absolutely outstanding! I've used Musician's Friend & Music 123 and they can't touch your firm! It's good to know there's still a musical merchant that cares for its customers! Members of Harmony Central recommend you guys. I read their reviews and I'm glad I did. Thanks again & have a great day!
-- C.T., Iron Station, North Carolina
- "I can hardly believe that we received the order yesterday - just one day after ordering it! What excellent service! Thank you - the bag is great!"
-- N.Z., Los Gatos, California
- "ActiveMusician has exceeded all my expectations of an on line
equipment purchase. Not only did you confirm my shipment within minutes of
my inquiry, you upgraded for Saturday delivery in an emergency situation.
And you went the extra mile again to provide tracking numbers to my home and
work e-mail. It was an absolute pleasure doing business with you and I will
recommend your services to anyone looking to buy online."
-- J.L., Randolph, Massachusetts
- "You guys are awesome! I placed my order Tuesday morning and the item was delivered Wednesday UPS. Unbelievable service!"
-- L.N., Trumbull, Connecticut
- "I ordered drums for my 13-year-old grandaughter for Christmas. They were ordered on December 21st. I thought there was no way she'd get them in time for Christmas and probably not before New Year's Day. To my surprise, she called us on December 23rd and said she'd already received them. Now that is amazing service. The drums are beautiful and she's estatic! We will surely be ordering more musical equipment in this coming year. Another thing. I'd gone to the local music store which carries lots of equipment and they were out of the drums I wanted to purchase. I got online and found activemusician.com and was able to find the drums I wanted and in a color I wanted. Hats off to your good service and good products."
-- C.W., Sacramento, California
- "I stumbled onto your web site by looking for a specific type of classical guitar string, which you carried. I ordered them yesterday and they arrived just an hour ago, about 24 hours after I placed the order! What fantastic service -- and your prices are very good. I play several string instruments and I will buy all my strings (and other supplies) from you in the future. Thanks for the great work."
-- J.R., Covington, Georgia
- "I would just like to take the opportunity to thank you for your quality customer service. Buying things off of the internet is still a little nerve-wracking for me and can seem very impersonal, but you guys have been awesome, I appreciate your quick responses to the emails and the guitar sounds great! I would have no problem in making future purchases through you and would recommend your service to others."
-- T.M., Champlin, Minnesota
- "My husband and I are really impressed with your customer service. It's a rarity to experience the type of attention that you have paid to this matter. The school where our two kids attend, has violin as a part of their third grade curriculum. After the customer service you have shown we both would feel comfortable endorsing your company to other parents at the school who will be needing violins and other instruments for their children."
-- L.R., San Diego, California
- "I received my order today. Thank you very much for the quickness. I did not expect it to get here so quickly."
-- N.C., Lexington, Georgia
- "I recently purchased two tabla dayan heads, and I am very pleased with my merchandise! I received my order very quickly. My order arrived in the mail right away. The dayan heads are in excellent condition and are of great quality! I am so happy with my purchase and with the excellent service that I received from your company. Thank you so much!"
-- E.C., Rialto, California
- "Thanks again for everything you've done. I couldn't have asked for any better service, nor have I received any better service. I've been treated better by you than I have the local music stores where I deal in person. You can expect to get ALL of my business from this point forward!!! Feel free to post anything I've sent you on your testimonials page. I'll be glad to write something detailing my experience, if you'd like."
-- T.L., Rock Hill, South Carolina
- "I must say your website is far better than any other I've encountered during my conquest for guitar picks sold on the web or at any retailer in my new town of residence. Your site was the first I've seen (of many) to have picks listed in an accessory department (the pictures were really swell) or any other I've checked, for that matter."
-- C.P., Panama City, Florida
- "Thank you for such prompt and professional service. All of my musical purchases from now on will be made through you, and I will spread the word! I can't tell you enough how pleased I am with this company!"
-- K.S., Stafford, Texas
- "I have to say that your company has been most awesome to deal with. We purchase many items on the internet and you have exceeded in customer service over all the others. We will only be using your company for our son's guitar needs in the future."
-- D.Z., Dallas, Georgia
- "Thanks so much! Wow, I'm really impressed with your service. I have ordered the Techniques book for my son and am hoping he'll be inspired. Thanks so much again for your prompt response and service. I'll be coming back for more and recommending you to others."
-- M.M., North Barrington, Illinois
- "I want to thank you for your help in finding the songs I ask for. I am very happy to have found a place where I can buy my music books. Thank You."
-- S.C., Frisco, Texas
- "Thanks for your great service. You will see more orders from me in the future. Thanks again."
-- C.F., Helmetta, New Jersey
- "Thanks so much for your thorough and prompt response! After searching high and low for these works, you cannot imagine how elated I am to finally find them! Thanks!"
-- E.D., San Francisco, California
- "Thank you so much, I am glad to find some good honest business people. God bless you and your business. Thank you."
-- J.S., St. Mary's, Georgia
- "Well, I'm impressed, and I greatly appreciate you e-mailing me and letting me know. It's nice to see that some companies still believe in taking care of the customers. Have a great day and thanks a lot."
-- D.W., Memphis, Tennessee
- "The guitar arrived safely today and it is perfect!! Thank you for your persistence in satisfying a very grateful customer. I look forward to future dealings with you and your company."
-- P.M., Farmington, New York
- "It is very rewarding to receive superior customer service in an era where it is not common. I deal with the concept daily in the professional workplace. You have my sincere gratitude… you have been very helpful and I truly appreciate your attention and timely response. Thank you so much!!!"
-- E.P., Tucson, Arizona
- "I really appreciate the effort you guys have to make your customers happy. I look forward to doing more business with your company."
-- B.W., Gainsville, Florida
- "Thank you for your concern about my shipment. I did receive my shipment in good time and good order. Your service and quality have been great and I will certainly be ordering from you again in the near future. Thanks again for your concern. It makes a difference."
-- A.W., Mooresville, North Carolina
Would you like to add your testimonial to our growing list of responses from satisfied customers? Simply
contact us by e-mail
to send us your comments.